28 October 2026 · News, TRA News, The Inside TRAQ Podcast
The Inside TRAQ: Is Water Just Water?
Water is water, whether it comes from a tap or a bottle. What isn’t the same is the experience. Gap cover works much the same way.
Read More →Home / Compliance Centre
Compliance Centre
Have any questions relating to Gap Cover Ts & Cs or POPIA compliance?
Our Forms & Fact Sheets
SELECT TO DOWNLOAD
- Download Conflict of Interest PolicyPDF · 2015 edition
- Download Complaints PolicyPDF · 2026 edition
- Download Treating Customers Fairly PolicyPDF · 2015 edition
- Download Claim FormPDF · 2026 edition
- Download TRA POPIA Overview 2021PDF · 2021 edition
- Download POPIAPDF · 2024 edition
- Download PAIAPDF · 2024 edition
- Download Claims Management FrameworkPDF · 2019 edition
- Download Gap Cover Terms and ConditionsPDF · 2027 edition
Frequently Asked Questions
How Does Gap Cover Work?
Gap cover insurance is essential for covering shortfalls after medical treatments like surgeries or hospital stays where the specialist’s fees are higher than what your medical aid covers. Once your medical aid has processed and paid their portion of the bill, you can claim the remaining amount from your gap cover provider, according to the terms of your policy.
Our Latest News
21 October 2026 · News, TRA News, Gap Cover
TRA: Cover is regulated. Experience is not.
Cover is regulated. Experience is not. Discover how TRA Gap Cover delivers reliable protection, exceptional service and innovative benefits.
Read More →
14 October 2026 · News, TRA News
Is gap cover worth it?
Is gap cover worth it? We say yes. Avoid medical debt with TRA’s affordable plans, up to 700% cover, fast claims & no general waiting period.
Read More →