Home / TRA Assist Services
Please note that only the main policyholder will be able to modify the profile details on the app. You should add as much information as
possible under your profile, in order to make the most of the services provided to you.
GET THE APP
NB: For both services (Own Vehicle and Taxi Service) which fall under the Home Drive service, the driver/s might leave after 10-15 minutes if you are not present for collection and have not communicated with them as to why you may not be ready for collection
as arranged.
A designated driver service that will ensure that members are safe after a night out, with them being taking home safely in their own vehicle. A pair of drivers will arrive and one will drive with the client as the other follows. Generally, if the client is a female, a female driver will drive with her.
Drivers are equipped with a cell phone application to determine the exact location, as well as the personal information and destination to where the client needs to be transported to. Home Drive will safely transport clients within a 50km radius of city centres in Durban, Johannesburg, Pretoria, Cape Town, Port Elizabeth, East London, George and Nelspruit.
The service can only be utilised from 18h00 until 03h00. The last available booking time is 01h00 (peak periods) or 02h00 (off peak periods).
Please try to book 48 hours in advance where possible and up to no less than 2 hours in advance in case of last minute arrangements. Peak period times are Thursday evenings to Sunday mornings as well as public holidays (the night before and on the day) and in some instances major public events that occur within the service area, for example sporting events and concerts.
Bookings can be cancelled up until 60 minutes before the arranged collection time. Any booking cancelled within 60 minutes of the collection time will be deducted from your total covered trips or billed at the full rate.
If you do not have your own vehicle that you want driven, an Uber can be dispatched to your location. The same GPS settings as with your own vehicle apply.
Please Note:
The total radius allowed for a single trip is 50kms.
Please Note:
Trip locations: Only in locations where Uber South Africa is currently available.
Please Note:
The Uber Taxi Service can be utilised at any time, seven days a week.
Please Note:
The Uber Taxi Service falls within the same Home Drive benefits, forming part of the 6 trips per policy per annum. After 6 trips, the user may use the Own Vehicle service at their own expense (see above) or will need to make other arrangements themselves.
3 Uber services are available:
Uber X – 1 trip deducted per one way request.
Uber Black – 2 trips deducted per one way request.
Uber Van – 3 trips deducted per one way request.
Please Note:
Bookings should be tried to be made in advance as last minute arrangements are not guaranteed, but you should be able to book a trip more spontaneously than with your Own Vehicle.
MobiMed nurses will be available 24 hours a day to provide general medical assistance in confidence. This is an advisory and information service, as a telephonic conversation does not permit an accurate diagnosis. This service is inclusive of referrals to medical practitioners. We create a critical link between you and your medical queries, ensuring that professional guidance from a qualified nurse is just a phone call away.
Medical Health Line is a healthcare service providing unlimited access to qualified nurses 24 hours a day. Members benefit from:
In any panic situation, you will never want to be alone! The TRA Assist Panic button provides clients with 24-hour access to our own experienced crisis manager – who will assist you through any emergency. TRA Assist is the most reputable emergency support for any client – you will never have to remember another emergency number again. TRA Assist has access to every emergency service you may need, as well as access to your own security company, medical information and other useful contacts. You will never be alone in an emergency!
Our TRA Assist service provides clients with a comprehensive and overall service, ensuring that the family is safe and secure. When you are in an emergency – we take charge! Your crisis manager will call you back on your cell phone and help you through your crisis – whatever that may be.
Roadguard utilises the services of CASI, which has one of the largest security networks in SA, with access to more than 200 armed response companies nationwide. The Roadgaurd service is a security assistance service offered to clients that might find themselves next to the road due to a breakdown.
The best-located security provider can be dispatched to respond to the client and wait with the client for roadside services to arrive. All services are technology driven with an integrated platform that’s used for dispatching and reporting on all incidents.
CASI is the roadside security provider for the AA and some of the OEM’s, which enables specific procedures, experience and expertise. There has been an increase in roadside attacks in the last few years, which is making this service essential for all vehicle owners.
If a TRA main policyholder updates their details i.e. medical aid information, email address etc. on their app profile, these modified details will be sent to our membership department for them to action these relevant updates on our internal administration system, so that TRA has the latest available details for you. Alternatively, please send any updates or corrections to membership@totalrisksa.co.za
Download full TRA Assist Documentation here.
View full Terms and Conditions & Privacy Policy here.
All TRA Assist benefits are subject to the standard eAssist terms and conditions. Gap Cover and its product benefits (including TRA Assist) are not medical aid schemes and the cover is not the same as that of a medical aid scheme. The use of this app does not imply or represent a commitment, in any way, to cover any costs associated with medical (or any other) claims arising from the use of this app/service.
Dave used the TRA Assist Panic Button to get his wife safely to Hospital. You can too.
On the 4th of March this year at about 6h00 my wife called me from the bathroom as she had lost the feeling in her legs and was in distress. I went to help her but was unable to assist.
I have the TRA Assist mobile app on my cell. I pressed the panic button on the app and TRA’s partners, eAssist, responded within seconds. I explained my dilemma and agreed with them that an ambulance would be required. They came back to me and said that an ambulance had been dispatched. The Paramedics made contact with me to receive directions and I could hear that eAssist was continually part of the conversation. The ambulance arrived half an hour later, and my wife was at the hospital trauma unit a half hour after that.
My association with TRA could not have been better. Their app worked perfectly and comes with my heartfelt recommendation.
Please note that only the main policyholder will be able to modify the profile details on the app. You should add as much information as
possible under your profile, in order to make the most of the services provided to you.
GET THE APP
NB: For both services (Own Vehicle and Taxi Service) which fall under the Home Drive service, the driver/s might leave after 10-15 minutes if you are not present for collection and have not communicated with them as to why you may not be ready for collection as arranged.
A designated driver service that will ensure that members are safe after a night out, with them being taking home safely in their own vehicle. A pair of drivers will arrive and one will drive with the client as the other follows. Generally, if the client is a female, a female driver will drive with her.
Drivers are equipped with a cell phone application to determine the exact location, as well as the personal information and destination to where the client needs to be transported to. Home Drive will safely transport clients within a 50km radius of city centres in Durban, Johannesburg, Pretoria, Cape Town, Port Elizabeth, East London, George and Nelspruit.
The service can only be utilised from 18h00 until 03h00. The last available booking time is 01h00 (peak periods) or 02h00 (off peak periods).
Please try to book 48 hours in advance where possible and up to no less than 2 hours in advance in case of last minute arrangements. Peak period times are Thursday evenings to Sunday mornings as well as public holidays (the night before and on the day) and in some instances major public events that occur within the service area, for example sporting events and concerts.
Bookings can be cancelled up until 60 minutes before the arranged collection time. Any booking cancelled within 60 minutes of the collection time will be deducted from your total covered trips or billed at the full rate.
If you do not have your own vehicle that you want driven, an Uber can be dispatched to your location. The same GPS settings as with your own vehicle apply.
Please Note:
The total radius allowed for a single trip is 50kms.
Please Note:
Trip locations: Only in locations where Uber South Africa is currently available.
Please Note:
The Uber Taxi Service can be utilised at any time, seven days a week.
Please Note:
The Uber Taxi Service falls within the same Home Drive benefits, forming part of the 6 trips per policy per annum. After 6 trips, the user may use the Own Vehicle service at their own expense (see above) or will need to make other arrangements themselves.
3 Uber services are available:
Uber X – 1 trip deducted per one way request.
Uber Black – 2 trips deducted per one way request.
Uber Van – 3 trips deducted per one way request.
Please Note:
Bookings should be tried to be made in advance as last minute arrangements are not guaranteed, but you should be able to book a trip more spontaneously than with your Own Vehicle.
MobiMed nurses will be available 24 hours a day to provide general medical assistance in confidence. This is an advisory and information service, as a telephonic conversation does not permit an accurate diagnosis. This service is inclusive of referrals to medical practitioners. We create a critical link between you and your medical queries, ensuring that professional guidance from a qualified nurse is just a phone call away.
Medical Health Line is a healthcare service providing unlimited access to qualified nurses 24 hours a day. Members benefit from:
In any panic situation, you will never want to be alone! The TRA Assist Panic button provides clients with 24-hour access to our own experienced crisis manager – who will assist you through any emergency. TRA Assist is the most reputable emergency support for any client – you will never have to remember another emergency number again. TRA Assist has access to every emergency service you may need, as well as access to your own security company, medical information and other useful contacts. You will never be alone in an emergency!
Our TRA Assist service provides clients with a comprehensive and overall service, ensuring that the family is safe and secure. When you are in an emergency – we take charge! Your crisis manager will call you back on your cell phone and help you through your crisis – whatever that may be.
Roadguard utilises the services of CASI, which has one of the largest security networks in SA, with access to more than 200 armed response companies nationwide. The Roadgaurd service is a security assistance service offered to clients that might find themselves next to the road due to a breakdown.
The best-located security provider can be dispatched to respond to the client and wait with the client for roadside services to arrive. All services are technology driven with an integrated platform that’s used for dispatching and reporting on all incidents.
CASI is the roadside security provider for the AA and some of the OEM’s, which enables specific procedures, experience and expertise. There has been an increase in roadside attacks in the last few years, which is making this service essential for all vehicle owners.
As part of the Medical Health and Trauma Counselling Line, you can have access to trained professionals and nurses, who are available to provide medical advice and support regarding COVID-19, as well as support to the individual after the traumatic experience of being tested positive for the novel Coronavirus. This may include psychological telephonic counselling, referral to medical care, hospital care, treatment and diagnostic regimes.
If a TRA main policyholder updates their details i.e. medical aid information, email address etc. on their app profile, these modified details will be sent to our membership department for them to action these relevant updates on our internal administration system, so that TRA has the latest available details for you. Alternatively, please send any updates or corrections to membership@totalrisksa.co.za
Download full TRA Assist Documentation here.
View full Terms and Conditions & Privacy Policy here.
All TRA Assist benefits are subject to the standard eAssist terms and conditions. Gap Cover and its product benefits (including TRA Assist) are not medical aid schemes and the cover is not the same as that of a medical aid scheme. The use of this app does not imply or represent a commitment, in any way, to cover any costs associated with medical (or any other) claims arising from the use of this app/service.
Dave used the TRA Assist Panic Button to get his wife safely to Hospital. You can too.
On the 4th of March this year at about 6h00 my wife called me from the bathroom as she had lost the feeling in her legs and was in distress. I went to help her but was unable to assist.
I have the TRA Assist mobile app on my cell. I pressed the panic button on the app and TRA’s partners, eAssist, responded within seconds. I explained my dilemma and agreed with them that an ambulance would be required. They came back to me and said that an ambulance had been dispatched. The Paramedics made contact with me to receive directions and I could hear that eAssist was continually part of the conversation. The ambulance arrived half an hour later, and my wife was at the hospital trauma unit a half hour after that.
My association with TRA could not have been better. Their app worked perfectly and comes with my heartfelt recommendation.
Gap Cover is an insurance policy that covers the difference between
what your medical aid pays and what service providers charge for
in-hospital expenses.
Gap Cover is an insurance policy that covers the difference between what your medical aid pays and what service providers charge for in-hospital expenses.
Dental treatment can be costly. Even with comprehensive medical aid plans, often you'll find that not all expenses associated with
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This article will unpack the medical gap cover insurance offerings from two prominent providers: Total Risk Administrators (TRA) Gap Cover
16 Jersey Drive, Longmeadow
Business Estate East
16 Jersey Drive, Longmeadow
Business Estate East
16 Jersey Drive, Longmeadow
Business Estate East
Total Risk Administrators Pty (Ltd) is an authorised Financial Services Provider.
Reg No 1999/024507/07
FSP No 40815
Total Risk Administrators Pty (Ltd)
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