We are offering the following complimentary benefits to
all of our Gap Cover policyholders, irrespective of the
policy option choice:
We are offering the following complimentary benefits to all of our Gap Cover policyholders, irrespective of the policy option choice:
Tap the button in the app and a TRA Assist agent calls you back immediately. You are then transferred to the Medical Health Line to receive health or well-being advice from an expert.
The service now includes a COVID-19 Care Line.
This service also provides assistance for counselling for any trauma, as well as counselling for one’s overall mental and physical well-being.
Our Home Drive service offers our policyholders 6 FREE trips per year.
You can choose between having a driver meet you at your location, and drive you and your vehicle where needed, or you can book an Uber taxi service to collect you and take you to your required destination.
Simply take pictures on your mobile phone of the claims documents required, then follow the instructions to upload from your mobile phone onto the app and submit.
Once submitted, our claims department will get back to you as soon as possible.
As part of the Medical Health and Trauma Counselling Line, you can have access to trained professionals and nurses, who are available to provide medical advice and support regarding COVID-19, as well as support to the individual after the traumatic experience of being tested positive for the novel Coronavirus.
This may include psychological telephonic counselling, referral to medical care, hospital care, treatment and diagnostic regimes.
Click here for more information.
The gap is covered in instances where there is a shortfall between what service providers charge and what your medical scheme will cover for in-hospital expenses.