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Office Hours

Monday – Thursday: 8:15am – 4:15pm
Friday: 8:15am to 3:15pm
Saturday & Sunday: Closed
Public Holidays: Closed

Physical Address

16 Jersey Drive,
Longmeadow Business Estate East,
1609

Postal Address

P.O. Box 8012, Greenstone, 1616

Send Us A Message

Customer Compliments

Here at TRA, we love to hear from our happy members, and members of the public who wish to pay us a compliment. Our compliments handling process affords us the opportunity to hear what you have to say! Your feedback is valued as it allows us to continuously improve our service and processes.

Customer Complaints

TRA recognises that every customer has a right to complain. Our complaints handling process affords you the opportunity to complain. Your feedback is valued as it allows us to continuously improve our service and processes, and affords us the opportunity to change bad experiences into positive ones. Please kindly refer to our complaints policy in addition to contacting us.

Frequently Asked Questions

How Does Gap Cover Work?

Gap cover insurance is essential for covering shortfalls after medical treatments like surgeries or hospital stays where the specialist’s fees are higher than what your medical aid covers. Once your medical aid has processed and paid their portion of the bill, you can claim the remaining amount from your gap cover provider, according to the terms of your policy.

View All Frequently Asked Gap Cover Questions