CONTACT US

Home / Contact Us

blue clock icon

OFFICE HOURS

Monday – Thursday: 8:15am – 4:15pm
Friday: 8:15am to 3:15pm
Saturday & Sunday: Closed
Public Holidays: Closed

SEND US A MESSAGE

CUSTOMER COMPLIMENTS

Here at TRA, we love to hear from our happy members, and members of the public who wish to pay us a compliment. Our compliments handling process affords us the opportunity to hear what you have to say! Your feedback is valued as it allows us to continuously improve our service and processes.

CUSTOMER COMPLAINTS

TRA recognises that every customer has a right to complain. Our complaints handling process affords you the opportunity to complain. Your feedback is valued as it allows us to continuously improve our service and processes, and affords us the opportunity to change bad experiences into positive ones. Please kindly refer to our complaints policy in addition to contacting us.

GENERAL QUERIES

blue clock icon

OFFICE HOURS

Monday – Thursday: 8:15am – 4:15pm
Friday: 8:15am to 3:15pm
Saturday & Sunday: Closed
Public Holidays: Closed

PHYSICAL ADDRESS

16 Jersey Drive,
Longmeadow Business Estate East, 1609
blue location icon

POSTAL ADDRESS

P.O. Box 8012, Greenstone, 1616

SEND US A MESSAGE

CUSTOMER COMPLIMENTS

Here at TRA, we love to hear from our happy members, and members of the public who wish to pay us a compliment. Our compliments handling process affords us the opportunity to hear what you have to say! Your feedback is valued as it allows us to continuously improve our service and processes.

CUSTOMER COMPLAINTS

TRA recognises that every customer has a right to complain. Our complaints handling process affords you the opportunity to complain. Your feedback is valued as it allows us to continuously improve our service and processes, and affords us the opportunity to change bad experiences into positive ones. Please kindly refer to our complaints policy in addition to contacting us.

blue clock icon

OFFICE HOURS

Monday – Thursday: 8:15am – 4:15pm
Friday: 8:15am to 3:15pm
Saturday & Sunday: Closed
Public Holidays: Closed

SEND US A MESSAGE

CUSTOMER COMPLIMENTS

Here at TRA, we love to hear from our happy members, and members of the public who wish to pay us a compliment. Our compliments handling process affords us the opportunity to hear what you have to say! Your feedback is valued as it allows us to continuously improve our service and processes.

CUSTOMER COMPLAINTS

TRA recognises that every customer has a right to complain. Our complaints handling process affords you the opportunity to complain. Your feedback is valued as it allows us to continuously improve our service and processes, and affords us the opportunity to change bad experiences into positive ones. Please kindly refer to our complaints policy in addition to contacting us.

rate us on hellopeter
FREQUENTLY ASKED QUESTIONS

How Does Gap Cover Work?

Gap cover insurance is essential for covering shortfalls after medical treatments like surgeries or hospital stays where the specialist’s fees are higher than what your medical aid covers. Once your medical aid has processed and paid their portion of the bill, you can claim the remaining amount from your gap cover provider, according to the terms of your policy. 

OUR LATEST NEWS
27 May 2026TRA News

Gap Cover and Pre-Existing Conditions: Will You Be Covered?

Pre-existing conditions are the single most common reason people put off applying for gap cover. They are worried that a

22 May 2026News, TRA News

What Is TRA’s Absolute Cover Plus Offering?

Absolute Cover Plus is TRA's premium gap cover offering that works hand in hand with your registered medical aid scheme.

Read More
15 May 2026News, TRA News

Super Cover Plus: Our Mid-Range Gap Cover Product

If you are a medical aid member in South Africa looking for protection beyond basic coverage, TRA's Vital Cover Plus

Read More
Whatsapp
Open Popup