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OFFICE HOURS

Monday – Thursday: 8:15am – 4:15pm
Friday: 8:15am to 3:15pm
Saturday & Sunday: Closed
Public Holidays: Closed

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CUSTOMER COMPLIMENTS

Here at TRA, we love to hear from our happy members, and members of the public who wish to pay us a compliment. Our compliments handling process affords us the opportunity to hear what you have to say! Your feedback is valued as it allows us to continuously improve our service and processes.

CUSTOMER COMPLAINTS

TRA recognises that every customer has a right to complain. Our complaints handling process affords you the opportunity to complain. Your feedback is valued as it allows us to continuously improve our service and processes, and affords us the opportunity to change bad experiences into positive ones. Please kindly refer to our complaints policy in addition to contacting us.

GENERAL QUERIES

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OFFICE HOURS

Monday – Thursday: 8:15am – 4:15pm
Friday: 8:15am to 3:15pm
Saturday & Sunday: Closed
Public Holidays: Closed

PHYSICAL ADDRESS

16 Jersey Drive,
Longmeadow Business Estate East, 1609
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POSTAL ADDRESS

P.O. Box 8012, Greenstone, 1616

SEND US A MESSAGE

CUSTOMER COMPLIMENTS

Here at TRA, we love to hear from our happy members, and members of the public who wish to pay us a compliment. Our compliments handling process affords us the opportunity to hear what you have to say! Your feedback is valued as it allows us to continuously improve our service and processes.

CUSTOMER COMPLAINTS

TRA recognises that every customer has a right to complain. Our complaints handling process affords you the opportunity to complain. Your feedback is valued as it allows us to continuously improve our service and processes, and affords us the opportunity to change bad experiences into positive ones. Please kindly refer to our complaints policy in addition to contacting us.

blue clock icon

OFFICE HOURS

Monday – Thursday: 8:15am – 4:15pm
Friday: 8:15am to 3:15pm
Saturday & Sunday: Closed
Public Holidays: Closed

SEND US A MESSAGE

CUSTOMER COMPLIMENTS

Here at TRA, we love to hear from our happy members, and members of the public who wish to pay us a compliment. Our compliments handling process affords us the opportunity to hear what you have to say! Your feedback is valued as it allows us to continuously improve our service and processes.

CUSTOMER COMPLAINTS

TRA recognises that every customer has a right to complain. Our complaints handling process affords you the opportunity to complain. Your feedback is valued as it allows us to continuously improve our service and processes, and affords us the opportunity to change bad experiences into positive ones. Please kindly refer to our complaints policy in addition to contacting us.

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FREQUENTLY ASKED QUESTIONS

How Does Gap Cover Work?

Gap cover insurance is essential for covering shortfalls after medical treatments like surgeries or hospital stays where the specialist’s fees are higher than what your medical aid covers. Once your medical aid has processed and paid their portion of the bill, you can claim the remaining amount from your gap cover provider, according to the terms of your policy. 

OUR LATEST NEWS
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Gap Cover: The Short-Term Insurance That You Absolutely Need Over and Above Your Medical Aid

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Bridging the Gap: Prioritising Mental Health with TRA’s Gap Cover

Balancing the demands of life can often feel overwhelming. We find ourselves juggling many aspects of daily life, and at

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24 February 2026News, TRA News

Gap cover companies

Gap cover is not just a nice to have. It should be an essential gap cover insurance product that should

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