Please note that only the main policyholder will be able to modify the profile details on the app. You should add as much information as possible under your profile, in order to make the most of the services provided to you.
The service can only be utilised from 18h00 until 03h00. The last available booking time is 01h00 (peak periods) or 02h00 (off peak periods).
If you exceed the number of total covered trips, you may continue to use the service at your own expense (±R450 cash per additional trip). If your trip exceeds 50km, payment for the additional distance will be ±R10 per KM. The user should agree that they will pay these amounts and they need to pay them to the driver on collection or they cannot utilise the service.
Please try to book 48 hours in advance where possible and up to no less than 2 hours in advance in case of last minute arrangements. Peak period times are Thursday evenings to Sunday mornings as well as public holidays (the night before and on the day) and in some instances major public events that occur within the service area, for example sporting events and concerts.
Bookings can be cancelled up until 60 minutes before the arranged collection time. Any booking cancelled within 60 minutes of the collection time will be deducted from your total covered trips or billed at the full rate.
The total radius allowed for a single trip is 50kms.
Trip locations: Only in locations where Uber South Africa is currently available.
The Taxi Service can be utilised at any time, seven days a week.
The taxi service falls within the same Home Drive benefits, forming part of the 6 free trips per policy per annum. After 6 trips, the user may use the Own Vehicle service at their own expense (see above) or will need to make other arrangements themselves.
Bookings should be tried to be made in advance as last minute arrangements are not guaranteed, but you should be able to book a trip more spontaneously than with your Own Vehicle.
ER24 Assist nurses will be available 24 hours a day to provide general medical assistance in confidence. This is an advisory and information service, as a telephonic conversation does not permit an accurate diagnosis. This service is inclusive of referrals to medical practitioners. We create a critical link between you and your medical queries, ensuring that professional guidance from a qualified nurse is just a phone call away.
Medical Health Line is a healthcare service providing unlimited access to qualified nurses 24 hours a day. Members benefit from:
In any panic situation, you will never want to be alone! The TRA Assist Panic button provides clients with 24-hour access to our own experienced crisis manager – who will assist you through any emergency. TRA Assist is the most reputable emergency support for any client – you will never have to remember another emergency number again. TRA Assist has access to every emergency service you may need, as well as access to your own security company, medical information and other useful contacts. You will never be alone in an emergency!
Our TRA Assist service provides clients with a comprehensive and overall service, ensuring that the family is safe and secure. When you are in an emergency – we take charge!
Your crisis manager will call you back on your cell phone and help you through your crisis – whatever that may be.
If a TRA main policyholder updates their details i.e. medical aid information, email address etc. on their app profile, these modified details will be sent to our membership department for them to action these relevant updates on our internal administration system, so that TRA has the latest available details for you. Alternatively, please send any updates or corrections to membership@totalrisksa.co.za
Download full TRA Assist Documentation here.
All TRA Assist benefits are subject to the standard ER24 Assist terms and conditions. Gap Cover and its product benefits (including TRA Assist) are not medical aid schemes and the cover is not the same as that of a medical aid scheme. The use of this app does not imply or represent a commitment, in any way, to cover any costs associated with medical (or any other) claims arising from the use of this app/service.
On the 4th of March this year at about 6h00 my wife called me from the bathroom as she had lost the feeling in her legs and was in distress. I went to help her but was unable to assist.
I have the TRA Assist mobile app on my cell. I pressed the panic button on the app and TRA’s partners, ER24 Assist, responded within seconds. I explained my dilemma and agreed with them that an ambulance would be required. They came back to me and said that an ambulance had been dispatched. The Paramedics made contact with me to receive directions and I could hear that ER24 Assist was continually part of the conversation. The ambulance arrived half an hour later, and my wife was at the hospital trauma unit a half hour after that.
My association with TRA could not have been better. Their app worked perfectly and comes with my heartfelt recommendation.
